For property management
Vendor Routing Desk
JP Works runs vendor routing for the property manager, integrated into the systems you already use. The drafts come back ready to send.
The problem
The inbox that never clears.
For a busy building, maintenance requests do not stop, and each one is the same steps by hand: read it, find the unit, pick the right vendor, write the outreach, write the tenant back, follow up. A property manager cannot run the building and stay on top of the inbox at the same time. So requests sit, vendors get reached late, and tenants wait.
How it works
Two ways in. The desk does the rest.
01
Connect or forward
Give the desk scoped access to your work-order platform and inbox and it works inside your stack. No access to grant yet? Forward the request as-is. Either way, that is the whole handoff.
02
Drafts back
JP Works reads it, matches it against your vendor list, and returns two drafts: the vendor outreach and the tenant reply. Same business day, Mon to Fri.
03
You hit send
Review, edit if you want, send. A person approves every message, every time. Nothing reaches a tenant or vendor without your eyes on it.
Integration
Inside the tools you already use
The desk rides on top of the systems you already run: your work-order platform, your CRM, your inbox. Routing happens inside the tools your team already opens, and every draft lands back where they look for it. Nothing gets replaced. Grant scoped access where it helps, stay forward-only where you would rather, and change the level anytime.
The deliverable
What comes back
Drafts from a sample request, names changed. Every draft waits in your inbox for review; nothing sends itself.
- To
- Reyes Plumbing
- Subject
- Kitchen sink leak, Unit 4B at Wilshire Court, access Thu or Fri
Hi Marco, we have a kitchen sink leak at Wilshire Court, Unit 4B, reported this morning. Scope: slow leak under the basin with pooling in the cabinet. Access: the tenant is home Thursday and Friday after 1pm; a lockbox is available otherwise. Could you confirm a window this week and your rate for the visit? Reply here and we will lock it in.
- To
- Dana M., Unit 4B
- Subject
- Re: Kitchen sink leak
Hi Dana, thanks for flagging the leak. We have asked our plumber to come out this week and proposed Thursday or Friday afternoon, since you mentioned being home then. You will get a confirmation with the exact window as soon as the vendor replies, and we will follow up after the visit to make sure it is fixed.
The payoff
Faster replies are what tenants feel.
The hours back are the obvious win. The quieter one is responsiveness, a request acknowledged the same day, a vendor reached while the issue is still fresh. In residential management, how quickly maintenance gets handled is one of the most reliable signals a tenant weighs at renewal. Slower routing is not just lost time, it is lost retention.
The retainer
Included, every month
- Triage and vendor match on every request, against your own vendor list
- Vendor outreach draft with scope, access window, and requested timeline
- Tenant reply draft acknowledging the request and what happens next
- Weekly summary: requests handled, hours back, anything waiting on a vendor
- Vendor list upkeep, same day
The hard lines
Never
No access beyond what you grant. Forward-only with zero access, or scoped read-and-draft access to the systems you choose. Nothing installed on your machines, and never more than you approve.
Nothing auto-sent. Draft-only, you send every message.
Emergencies stay on their existing path. This desk takes the routine volume.
No data surprises. Vendor list and the requests you route to us only, in a dedicated, single-tenant cloud environment, never used to train models, deleted on request.
Expanded scope
Renewals Desk
The same desk pattern, pointed at lease renewals: upcoming expirations tracked, renewal outreach and follow-ups drafted, the pipeline kept moving. Renewals involve lease terms, so this tier carries a stricter data agreement and leadership sign-off on scope. We treat lease data as a different class of sensitive, because it is. Typically added after the routing desk has proven itself.
Custom builds
Every desk is assembled from parts built for you, which means the parts can be rearranged. Market research and comp reports, broker outreach drafting, CRM updates that write themselves, weekly reporting nobody has to compile. If a workflow eats hours every week, it is a candidate. Scoped on a call.
Custom integrations
Beyond the standard connectors, we build the integrations you need: a sync to a platform we do not support yet, updates that write straight into your CRM, reporting that compiles itself. Scoped as builds, on your systems, with your sign-off.
Pricing
Flat monthly rate per property. Month to month, cancel anytime. Scoped to your setup on a 15-minute call.
Security & data handling
Built to clear your IT review
What the desk reads, where it runs, and the controls in place, written in plain language for the person who vets vendors. A client-specific brief and data agreement follow during review.
Get the desk
Forward us your next request
Fifteen minutes covers your buildings, your vendor list, the systems you run, and the rate. Or use the form, and we reply the same business day.